Job Description

Mega-Walkin drive at HCLTech for Team Lead - Customer Service Representative (CSR) (Voice Process), on 4th & 6th August ,2026

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Date: 4th & 6th August ,2026

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Time: 10:00 AM to 1:00 PM

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Venue: ETA 1, Sandhya Infocity - Navalur

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No. 33, Rajiv Gandhi salai, old Mahabalipuram road, navalur

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Contact Person: Suryapriya

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Experience: 5 to 7 yrs

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Shift: US Shift (Night Shift)

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Skill: Customer Service Representative (CSR) (Voice Process)

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Job Summary:

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1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.

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2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare services.

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3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer service.

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Key Responsibilities:

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• Handle inbound and outbound customer calls in a professional and courteous manner.

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• Respond to inquiries regarding health insurance perks, coverage, eligibility, claims, and billing.

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• Assist members, patients, providers, and healthcare facilities with account-related concerns.

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• Verify member information and accurately document customer interactions in the system.

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• Resolve customer issues efficiently while adhering to company policies and healthcare regulations.

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• Escalate complex concerns to the appropriate department when necessary.

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• Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy

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requirements.

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• Meet established quality, productivity, and customer satisfaction targets.

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• Stay updated on healthcare policies, procedures, and account-specific guidelines.

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• Provide accurate information and educate customers on available healthcare services

📌 Mega-Walkin drive at HCLTech for Team Lead-Customer Service Representative (Tiruchirappalli)
🏢 HCLTech
📍 Tiruchirappalli