Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is transparent: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Brief Job Description:



- Incident Management and Request Management for a Technical Service Desk
- To perform all the tasks with SLA- Help others to resolve the process issuesKey Accountabilities:
- Manage his own deliverables and ensure that all the SLA’s are met
- Meet the key performance indicators as set by the Manager
- Identify the process gaps & share with Managers
- Help supervisors to build the DPMs & FMEAs
- Meet the customer expectations
Qualifications

Work Experience (Mention No. of years):
- 2 - 4 years of experience in GSCKnowledge/Qualifications/ Competency:
- Any Graduate
- Knowledge of MS office (Excel, Word, and Power point)Capabilities:
- Effective written communication skills
- Ability to work under pressure
- Good Team Player - Multi-tasking
- Willingness to help others
- Target oriented

📌 Senior Associate (Pune)
🏢 Wns Global Services
📍 Pune