Responsibilities:
1. Leadership and Team Management:
▪ Provide leadership and direction to Packing Boy, kitchen staff and housekeeping staff during the shift.
▪ Assign tasks and responsibilities to team members and ensure they are carried out efficiently.
▪ Foster a positive and cohesive team workplace.
2. Operations Management:
▪ Oversee the day-to-day kitchen operations, ensuring they run smoothly and efficiently.
▪ Monitor food preparation, cooking, and assembly processes to maintain quality and consistency.
▪ Ensure compliance with food safety and hygiene standards.
3. Order Fulfilment
▪ Ensure that customer orders are prepared accurately and delivered on time, including the timely handover of
orders to the rider.
▪ Ensure that before packaging an order, have a designated staff member double-check the order to ensure it
matches the customer's request for vegetarian or non-vegetarian food.
▪ Ensure that the packing staff reviews orders before sending them out to customers, verifying the accuracy of both
vegetarian and non-vegetarian orders.
▪ Address customer instructions, inquiries, concerns, and complaints professionally if any raised by CRM team.
4. Inventory Control:
▪ Manage inventory levels of ingredients and supplies in accordance with outlet order demands, placing orders
promptly and following the established schedule.
▪ Conduct regular inventory checks to prevent shortages and minimize waste. Ensure that any wastage is properly
documented in the supply note whenever it occurs.
▪ Implement inventory rotation practices to prioritize the use of older ingredients first. Ensure that the FIFO process
is strongly implemented at the outlet level.
▪ Responsible to do inventory of perishables items on daily basis and on weekly basis.
▪ Responsible to check the inventory levels of the items involved in the BOGO promotion. Ensure you have enough
stock to meet the expected demand.
▪ Responsible for conducting month-end inventory and uploading