Job Title:Service Operations Specialist

Location: Pune, India

Corporate Title: Associate

Role Description

What we’ll offer you

As part of our versatile scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

Your key responsibilities
- Experience: 6-8 years
- Monitor production systems for performance, availability, and anomalies.
- Collaborate with development teams for bug fixes and enhancements.
- Unix ,SQL/PLSQL,Docker, Helm, K8s and OpenShift knowledge will be an advantage.
- Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management.
- Define, document,



and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team.
- Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers.
- Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible.
- Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs.
- Drive the automations and implementation of the tools and best practices needed to provide effective support.
- Collaborate with, deliver initiatives, and install these initiatives to drive stability in the environment.
- Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documen

📌 Service Operations Specialist, As (Pune)
🏢 Deutsche Bank
📍 Pune