Job Summary

Key Responsibilities
- Handle inbound and outbound customer calls.
- Assist customers with bookings, cancellations, and rescheduling.
- Provide accurate information about company services, offers, and policies.
- Resolve customer complaints professionally and within defined timelines.
- Coordinate with internal teams to ensure smooth service delivery.
- Maintain customer records, call logs, and CRM updates.
- Follow company SOPs and communication guidelines.
- Collect customer feedback and support customer retention initiatives.
- Escalate complex issues to the concerned department when required.

Required Skills:
- Excellent verbal and written communication skills.
- Good listening and problem-solving abilities.
- Customer-focused attitude and qualified demeanor.
- Basic computer knowledge (MS Office, CRM tools, Google Sheets).
- Ability to multitask and work in a fast-paced environment.
- Strong time-management and conflict-resolution skills.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Call Center Executive (Gandhinagar)
🏢 Cuatro Labs
📍 Gandhinagar