Position: Operations Head - Business Migration Services

Location: Ahmedabad

Reporting to: VP - Operations & Compliance

Key Responsibilities

Team Leadership
- Lead and develop the operations team (Managers/Executives) handling visa and immigration case processing across all supported countries.
- Foster a collaborative, performance-driven workplace and provide ongoing training, mentoring, and process guidance.
- Set team targets, monitor performance, and ensure timely and accurate case delivery.

Visa & Immigration Case Management
- Oversee the end-to-end handling of immigration and visa cases, including documentation review, case preparation, petition preparation, submission, follow-ups, and status tracking.
- Ensure cases are processed accurately and within defined timelines.
- Oversee complex business, investment, employment, and other immigration matters across multiple jurisdictions.
- Ensure appropriate coordination between clients, legal teams, immigration professionals, embassies, consulates, and internal departments.

Compliance & Quality




- Ensure all immigration operations comply with applicable immigration laws, regulations, government requirements, and company policies.
- Establish rigorous documentation and quality-control standards to minimize errors and improve case outcomes.
- Conduct regular case audits and implement corrective actions where required.
- Stay updated on changes in immigration regulations, visa policies, and procedural requirements.

Process Improvement
- Analyze existing immigration and visa workflows and identify bottlenecks and operational gaps.
- Design and implement standardized processes, checklists, SOPs, digital tools, and quality-control mechanisms.
- Improve processing efficiency, turnaround time, accuracy, and overall client experience.

Client & Stakeholder Coordination
- Act as a senior point of contact for key clients and handle complex case-related escalations.
- Provide case status updates and ensure timely resolu

📌 Immigration & Visa Operation Head (Ahmedabad)
🏢 Phoenix Business Advisory
📍 Ahmedabad