Day-to-Day Responsibilities
- On-Site Infrastructure Management: Oversee the daily operations, administration, and troubleshooting of the deployed Fortinet solutions (FortiGate, FortiSwitch, FortiAP) and SD-WAN architecture at the customer site.
- Incident & Ticket Resolution: Actively monitor, pick up, and resolve Helpdesk tickets from customer users/IT teams within the defined Service Level Agreements (SLAs).
- OEM Collaboration: Coordinate directly with Fortinet TAC (Technical Assistance Center) and other OEM support teams to escalate and resolve complex technical issues, ensuring SLA timelines are strictly met.
- On-Site & Remote Support: Be physically present at the customer site to handle hardware replacements, cabling, physical troubleshooting, and local deployments, while also supporting remote branch sites as required.
- Reporting & Documentation: Provide daily/weekly network health, incident, and performance reports to the Reporting Manager and customer's IT stakeholders. Maintain up-to-date network diagrams and configuration backups.
- Team Collaboration:



Work closely with the internal network engineering and management teams to align on security policies, upgrades, and scheduled maintenance windows.

Essential
- Experience: Minimum of 4+ years of hands-on experience in Network Security and Firewall/SD-WAN deployment.
- Core Technology Stack:Fortinet (mandatory): Strong configuration and management experience with FortiGate firewalls.
- Cisco/Meraki Firewall, Palo Alto Firewalls.
- Positive in English language communication with telephonic skills.
- Good liaising and troubleshooting skills.

Desirable
- Excellent understanding of Static Routing,, OSPF, BGPv4, GRE, MPLS, IPv6, Policy Based Routing PBR, Route Filtering, Path Manipulation, Redistribution, Summarization.
- VPN:
- GRE, GRE Over IPSEC, DMVPN IPSEC and SSL-VPN.
- Managing Traffic with Access List : Traffic control, monitoring, network security using Access Control List
- Basic understanding of firew

📌 Network Security Engineer (Noida)
🏢 The Hiring Master
📍 Noida