Responsibilities & Key Deliverables
- Identification and on boarding of spare part centres, facilitating the legality process and ensuring stand ardization of systems and processes.
- Strategizing the distribution of Spare Parts across different regions.Shortlisting of identified 3S (Sales, Spares and Service) dealers.Developing/Preparation of schemes to convey to Farm Machinery management for final roll out at PAN level.
- To ensure availability of proper Channel or placing resources across different to cater the seasonal requirements.
- Hand holding, monitoring and Capability Development of critical dealers.
- Scrutinize dealers financial health and financial planning for the entire year.Ensuring Service readiness for New Product Launch, Designing for new territory/recent product.
- Interpreting, analysing and sharing the ORC (Open, Resolve and Close) data with other functions for improvement.
- To ensure profitability via different schemes.Team Development - Competency building through training and assigning critical projects.To ensure CSI target is achieved

Preferred Industries





Finance and account

Human Resources

Agriculture Implemen

Automotive Industry

Financial Services

Advertising/Marketin

Agri Business

Marketing & Comm

Automobile

Education Qualification
- Bachelors of Technology; Bachelor of Engineering; Bachelors of Technology in Mechanical; Bachelor of Engineering in Mechanical; Bachelor of Engineering in AutomobileGeneral Experience
- 18 - 20 years of relevant experience in Harvester and ImplementsCritical Experience
- 18 - 20 years of experience in Harvester and Implements business.Team have team management skill Handling Team size of minimum 4-5 Customer Care members.Diverse experience of across all the geography/demography in IndiaSystem Generated Core Skills
- Consumer Marketing
Marketing Communication
Customer Analysis
Customer Experience
Customer Relationship Management (CRM)
Financial Analysis
Marketing Strategy
Networking
Product Knowledge

📌 Am/dm - Customer Care (Lucknow)
🏢 Mahindra & Mahindra
📍 Lucknow