Overview:
Responsibilities:
- Provide expert knowledge and support within the ITOM Suite and CMDB.
- Implement and manage ServiceNow ITOM offerings such as Event Management, Discovery, Service Mapping, and Orchestration.
- Work with OMT, Flow Designer, and Widgets for automation and customization.
- Architect and convert customer legacy solutions into ServiceNow.
- Implement ITIL processes, workflow customization, ticketing, process automation, reporting, dashboard creation, and system configurations.
- Organize and prioritize development efforts, interface with vendors and management, and coordinate additional administrators when needed.
- Ensure proper integration with other systems by considering dependencies and relationships.
- Manage tasks assigned via stories and assist junior analysts throughout project lifecycles.
- Communicate professionally and effectively with business professionals and clients.
- Perform system integration using web services and web-based technologies (XML, HTML, AJAX, CSS, HTTP, REST/SOAP).
- Manage multiple projects concurrently with flexibility and attention to detail.
- Provide guidance on ITIL concepts and IT Service Management practices.
- Work independently and deliver solutions based on written requirements.
Requirements:
Primary Skills:
- Deep functional and technical knowledge of ServiceNow platform, including navigation, administration, configuration, and scripting.
- Solid understanding of ITOM Suite, CMDB, and related offerings.
- Experience with Event Management, Discovery, Service Mapping, Orchestration, OMT, Flow Designer, Widgets.
- Knowledge of ITIL concepts (ITIL v3 certification preferred).
- Experience with Agile methodologies (SCRUM experience a plus).
- Strong problem-solving ability and attention to detail.
- Excellent communication skills (verbal and written).
Secondary Skills:
- Experience with ServiceNow modules:ITSM, ITAM, CSM, ITOM, IRM, CMDB.
- Understanding of project delivery lifecycle and processes.
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📌 Servicenow Technical Lead (Pune)
🏢 Prodapt
📍 Pune