About the job
- Location- Surat
- Job Type- Full Time
- Total Openings- 3
- Total Experience (Years)- 6months - 1 year
- Salary Range- ₹24,000 - ₹32,000
- Job posted on- Thursday, June 25, 2026
- Must have skill
- Communication
- client handling
- Good to have skill
- Communication
- Job Description

Customer Support Executive
About the Role

Responsibilities:
- Master all features of our invoicing and payments software to provide accurate and efficient support.
- Create and maintain support documents, FAQs, and knowledge base articles for user reference.
- Collaborate with the product team to escalate and resolve complex issues.
- Ensure timely and effective communication with users to enhance their product experience.
- Strive to achieve high customer satisfaction and retention rates.

Qualifications:
- Minimum 1 year of work experience in customer support or a related role.
- Excellent written and verbal communication skills in English; proficiency in Hindi for verbal communication.




- Rapid learner with the ability to grasp technical concepts quickly.
- Proficient in typing and comfortable handling phone calls.
- Strong problem-solving skills and a customer-oriented attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to adapt to changing priorities and schedules.

ABOUT REFRENS
- Company Perks

WHY REFRENS — SURAT

Surat is one of India's most dynamic commercial markets — and Refrens is at the forefront of helping its businesses operate more efficiently. Joining our Surat team as a Sales Executive means working with a globally trusted product, a motivated peer group, and leadership that is invested in your success.

Whether you are a recent graduate exploring business development executive jobs in Surat or an early-career professional seeking a performance-driven sales vacancy in Surat, Refrens offers a platform where ambition is recognised and rewarded.

📌 Customer Support Executive (Surat)
🏢 Refrens Internet
📍 Surat