Customer Support Executive Location: Mumbai (Hybrid — 3 days/week in office)

Experience: 1-3 Years Compensation: ₹3-5.5 LPA (suggested — confirm based on internal budget)

About AI.IRA AI.IRA is an AI-powered fashion marketplace that helps women discover outfits personalized to their body type, skin tone, occasion, and style preferences. We partner with premium home-grown fashion brands and use AI — from personalized discovery to demand signals — to make fashion shopping effortless. We're looking for a Customer Support Executive to be the first point of contact for our customers — handling day-to-day queries, keeping brands informed on orders, and ensuring order status is always accurately reflected on the app. You'll work closely with our Marketplace Operations Executive, escalating anything that needs deeper resolution.

Key Responsibilities

Order & Brand Coordination:Coordinate closely with brand counterparts on new orders, order processing timelines and shipment queries.





Order Status Management:Ensure customer-facing order status on the app is accurately and promptly updated at every stage — confirmed, shipped, out for delivery, delivered, returned.

Process Adherence:Follow AI.IRA's SOPs for customer service quality, tone and resolution standards. Suggest improvements to recurring query patterns or process gaps.

Cross-functional Collaboration: You'll work closely with the Marketplace Operations Executive, brand partners, and the Product/Tech team (for app or order status issues).

What We're Looking For

Education:Bachelor's degree preferred. Experience 1-3 years in customer support, customer service, or a similar client-facing role.

Experience in e-commerce, fashion or retail preferred.

Skills & Competencies:Strong written and verbal communication Patience, empathy and a customer-first attitude Problem-solving and attention to detail Ability to manage a high volume of queries in a fast-paced setting Comfortable working with order, CRM or helpdesk sys

📌 Customer Support Executive (Mumbai City)
🏢 PYNT E-Commerce Ventures Private
📍 Mumbai City