Responsibilities:
- Conduct virtual demonstrations of the app to end users and client POCs
- Guide users step-by-step through downloading, registering, and setting up their profiles on the app
- Address queries and concerns from users during and after the onboarding process
- Coordinate with the internal technical and support team to resolve onboarding issues promptly
- Maintain daily reports on onboarding status, pending registrations, and user feedback
- Follow up with clients to ensure maximum user adoption and activation
- Identify and report common drop-off points or user difficulties in the onboarding journey
- Build strong relationships with client POCs to ensure smooth and timely onboarding
- Support the marketing team with collateral, communication, and onboarding campaigns
Requirements:
- Bachelor's degree in any discipline — freshers are welcome
- Comfortable using smartphones,
apps, WhatsApp, and basic software tools
- Good verbal and written communication skills in English.
- Confident and patient with a user-friendly approach to client handling
- Ability to explain technology in easy, easy-to-understand language
- Organised and detail-oriented with ability to manage multiple client accounts simultaneously
- Proficiency in MS Excel for maintaining trackers and daily reports
- Comfortable working in a target-oriented environment
Preferred Qualifications
What We Offer
- Hands-on experience in app marketing and client onboarding
- Opportunity to work with corporate clients across diverse industries
- Supportive team environment with training and guidance from day one
- Career growth into client relationship or product marketing roles