Req ID: 59800
- Job Function: Software Engineering
- Posting Start Date: 22/07/2026
- Posting End Date: 28/07/2026
- Division: BT International
- Job Location: IND-Gurugram-IQ
- Advertised Salary: Competitive
About the role:
Working on the majority of products contained within BT’s portfolios, this role combines Process Design expertise with Agile Delivery leadership.
As a Process Designer, you are a multi-skilled consultant accountable for the analysis, design, construction, implementation, and ongoing optimisation of end-to-end (E2E) journeys to support product roadmaps, solutions, and portfolio developments.
In parallel, you act as a recognised delivery specialist within an Agile workplace, ensuring the successful coordination and execution of delivery plans aligned with strategic priorities, including access strategy, Global Fabric/BT Connect evolution, and legacy platform retirement.
These portfolio developments help create a commercially successful, customer-centric portfolio that drives market leadership, revenue growth,
and cost efficiency through operational excellence.
This role is key in balancing best-in-class customer experience with optimal cost to serve, while maintaining high quality standards.
You will work closely with cross-functional squads, driving both process excellence and delivery performance, ensuring that solutions are designed effectively and delivered on time, within scope, and to the required quality.
What you’ll be doing:
- Work across various delivery methodologies (C2M, Agile, NRB, Hybrid), combining structured process design with Agile delivery execution
- Self-manage portfolio developments and launches to meet time, cost, and quality targets
- Lead and support squad delivery on a day-to-day basis, ensuring alignment with roadmap, timelines, and budget constraints
- Design, build, and present E2E operational process models (as-is and to-be), including impact analysis and optimization opportunities
- Identify pain points and
📌 Process Design Specialist (Gurugram)
🏢 BT
📍 Gurugram