Key Responsibilities
- Respond to customer inquiries through live chat in a timely and skilled manner.
- Resolve customer issues efficiently while maintaining high customer satisfaction.
- Provide accurate information regarding products, services, and account-related queries.
- Escalate complex issues to the appropriate department when necessary.
- Maintain detailed and accurate records of customer interactions.
- Follow company policies, SOPs, and quality standards.
- Handle multiple chat conversations simultaneously.
- Ensure prompt resolution of customer complaints and concerns.
- Meet daily productivity, response time, and quality KPIs.
- Collaborate with internal teams to improve the overall customer experience.
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Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
📌 Customer Care Executive (Lucknow)
🏢 MyInscribe Digital Private
📍 Lucknow
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