Job description:
Customer Support Associate Roles & Responsibilities
As a Pre-Sales Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:
*Voice Support (Calling)*
- Handle inbound and outbound calls to address customer queries, feedback, and support requests.
- Provide accurate information about courses, schedules, and platform usage.
- Ensure timely follow-ups and resolution of open issues.
*Chat Process*
- Manage live chat interactions with users across the website and app.
- Assist customers with instant query resolution and guide them through the learning platform.
- Maintain courteous and prompt communication at all times.
Pay: ₹12,000.00 - ₹15,000.00 per month
Perks:
- Cell phone reimbursement
- Provident Fund