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DDI L3 Engineer.

Roles & Responsibilities:
Serves as primary support lead of DDI operations by managing customer devices and end-to-end services. Responsible for maintaining the committed customer SLAs & network uptime.

Provide Level-3 technical support for all migration activities and queries form L2 engineers.

Need to take end to end ownership DDI related issues/queries and provide resolutions.

Manage the performance of the overall DDI network and its elements and fixes issues. Performs migration activities. Recommends systems improvements to overall network to maintenance impacts. Performs preventative and routine maintenance activities. Maintains network performance by performing network analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.





Work with vendors and internal support teams to update, maintain, and patch all network infrastructure.
- Create and maintain design documents
- Implement DDI deployments and upgrades/migrations
- Test all recent releases within the account and ensure that all EWOs and Test Cases are complete
- Define and maintain infrastructure configurations
- Ensure data integrity of production, backup, and DRA Enterprise database Review and perform basic trending analyses under this area of responsibility.
- Responsible for any incidents and all root cause and corrective action for the account
- Peer review architecture and engineering documents
- Provide 24-hour on-call support for TCP/IP, DNS, and DHCP issue escalations.

Key Competencies & Skills:
- Strong fundamental and in-depth hands-on experience with DHCP and Enterprise alliances like Infoblox and Bind
- Providing basic & advanced DNS administr

📌 Manager - Network Operations & Support (Pune)
🏢 Tata Communications
📍 Pune