Location:Kohat Enclave, Pitampura Delhi - 110034
Profile Opening:1
Pay: ₹13,000.00 - ₹16,000.00 per month

Job description:
Key Responsibilities
- Coordinate with internal teams to gather information and provide accurate responses.
- Maintain proper records of customer interactions in the CRM or ticketing system.
- Follow up with customers until their issues are resolved.
- Escalate complex issues to the appropriate teams when required.
- Maintain a high level of customer satisfaction through effective communication.

Required Skills:
- Excellent written and verbal communication skills.
- Good typing speed and attention to detail.
- Basic knowledge of Microsoft Office (Excel, Word, Outlook).
- Ability to multitask and manage time effectively.
- Problem-solving and customer service skills.
- Ability to work in a fast-paced workplace.

Qualifications
- Graduate in any discipline (preferred).




- Freshers with excellent communication skills may also apply.

Preferred Skills
- Experience with CRM or ticketing tools such as Zendesk, Freshdesk, Salesforce, or similar platforms.
- Knowledge of SLA management and customer support processes.
- Experience in BPO or customer service is an added advantage.

Key Performance Indicators (KPIs)
- First Response Time (FRT).
- Resolution Time (TAT).
- Customer Satisfaction (CSAT).
- Quality score.
- SLA adherence.

Work Schedule
- Willingness to work in rotational shifts, weekends, or holidays if required.
- Ability to work from the office or in a hybrid environment, based on business requirements.

Pay: ₹13,000.00 - ₹16,000.00 per month

Work Location: In person

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