Join our Team:
About this prospect:
What you will do:
- Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues.
- Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site.
- Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA).
- Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.
- Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance.
- Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed.
- Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support.

The skills you bring:
- Ericsson Operations Engine - Mode Of Operations.




- 5G MS Operations Readiness.
- RAN Fundamentals and Change Management.
- Problem management.
- Business Continuity Management.
- Ericsson Customer Experience Assurance (CEA) Competence.
- Incident management.
- Business Understanding.
- Ericsson Customer Assurance Competence.
- MS TOP.
- Knowledge sharing and learning.
- Customer Experience Improvement.
- Service Request Fulfilment (OMS).
- Customer Complaint Resolution.
- System Administration.

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
- Primary country and city: India (IN) || Noida

📌 Domain Support Specialist (Noida)
🏢 Ericsson
📍 Noida