Workplace Options:
At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

Current Opportunity: Customer Care Representative

Location:Bangalore

Hybrid
Shifts:Overnight

Salary: 5.5 Lacs fixed plus shift allowance

Years of experience:1-3 Yrs.

Languages required: English.

What you will do:




The Referral Specialist assists the Workplace Options Counselling Service Delivery teams by identifying available providers for our clients who are in need of short-term counselling assistance around the world.

Responsibilities:
- Review clinical intakes.
- Identify clients’ needs and match the appropriate provider with client using our proprietary database.
- Recruit counsellors and attorneys to the Workplace Options network.
- Enter provider information into our database/case management system.
- Maintain strict confidentiality of our clients’ information.
- Communicate provider information to our clients.
- Proactively manage caseload.
- Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:
- Bachelor’s Degree required.
- Able to work in a rapid-paced work environment.
- Able to Multitask while maintaining a high level of quality and productivity.
- Able to navigate proficiently in varying databases and on the in

📌 Customer Care Representative (Bengaluru)
🏢 Workplace Options
📍 Bengaluru