Field Technical Support Engineer - HealthTech

Location: Koramangala, Bengaluru, Karnataka
Company: NeuralBits Technologies Pvt. Ltd.
Industry: HealthTech / Hospital SaaS
Role Type: Field Technical Support

About the Role

NeuralBits is a growing HealthTech company providing digital healthcare solutions to 700+ hospitals across India.

Key Responsibilities
- Provide in office training and product demonstrations to hospital staff.
- Handhold customers during implementation and day-to-day product usage.
- Address customer queries regarding product features and functionality.
- Troubleshoot issues and provide timely resolutions.
- Identify and report software bugs and coordinate with the development team for resolution and ETA.
- Understand hospital workflows and customer pain points and recommend suitable product features.
- Conduct regular hospital visits and provide on-site technical assistance whenever required.
- Coordinate internally with Support, Implementation, and Technology teams for issue resolution.

Customer Engagement




- Build and maintain professional relationships with hospital staff and key users.
- Understand customer expectations, product usage patterns, and adoption challenges.
- Encourage effective product utilisation through regular training and support.
- Ensure a positive customer experience through prompt communication and issue resolution.
- Experience in Field Technical Support, Application Support, Implementation, Customer Support, or Technical Customer Service preferred.
- Strong communication, troubleshooting, and problem-solving skills.
- Comfortable travelling regularly to hospitals and client locations across Bengaluru.
- Must own a two-wheeler and possess a valid driving licence.:
- Travelling expenses for official client visits will be reimbursed as per company policy.

Language Requirements
- Kannada:
- Hindi:
- English

Job Types: Permanent, Full-time, Fresher

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:
- Commuter assistance
- F

📌 Field Support Engineer (Koramangala)
🏢 Neuralbits Technologies
📍 Koramangala