The Service Manager is responsible for managing all post-handover service activities, customer complaints, warranty claims, maintenance requests, and service operations. The role ensures that customers receive prompt, professional, and effective after-sales support while maintaining high service standards and customer satisfaction.

The Service Manager leads the service team, coordinates with execution, production, procurement, and vendors, and ensures timely resolution of all service requests in accordance with company Service Level Agreements (SLAs)

Key Responsibilities

After-Sales Service Management

Manage all post-handover service requests for residential and commercial projects.

Ensure customers receive timely and professional support throughout the warranty and post-warranty period.

Establish and monitor service response and resolution timelines.

Ensure all service commitments are fulfilled as per company policies.

Customer Complaint Resolution

Act as the primary escalation point for service-related customer concerns.

Analyze complaints, identify root causes,



and implement corrective actions.

Maintain transparent communication with customers regarding service progress.

Ensure every complaint is resolved with mínimal disruption and high customer satisfaction.

Service Operations

Plan and schedule daily service visits.

Assign service engineers and technicians based on priority, location, and workload.

Monitor productivity and ensure timely completion of service jobs.

Optimize travel routes and resource utilization for productive service delivery.

Warranty & Maintenance Management

Manage warranty claims for modular furniture, hardware, accessories, civil works, electrical, plumbing, and finishes.

Verify warranty eligibility before approving service work.

Coordinate preventive maintenance and Annual Maintenance Contracts (AMCs), where applicable.

Maintain warranty records and service history for each project.

Team Leadership

Lead, mentor, and

📌 Service Manager (RR Nagar)
🏢 VEVA DESIGNS AND URBAN LINE PROJECTS
📍 RR Nagar