oriented solutions to complex business IT problems.
- Installing and configuring computer hardware, software, systems, networks, printers, and telephone system.
- Installing and configuring of windows 10 Operating systems.
- Monitoring and maintaining computer systems and networks.
- Diagnosing and resolving hardware, software, networking, and system issues when they arise.
- Able to resolve computer peripherals issues.
- Replacing and upgrading defective or outdated components when necessary.
- Providing technical support across the company (this may be in person or over the phone)
- Respond to requests from end users, managers, developers, and team members for specific IT Hardware and software information.
- Direct unresolved issues to the next level of support personnel.
- Help to create technical documentation and manuals.
- Implement best practices for scalability, supportability, ease of maintenance, and system performance.
- Addressing major incidents user tickets regarding hardware, software and networking
- Incident and service request Management




- Guide users with simple, step-by-step instructions.
- Follow up with clients to ensure their systems are functional.
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
- Coordinate with HR and relevant departments to receive recent joiner details in advance.- Conduct a thorough quality check to ensure the equipment is fully operational.
- Wipe and reformat the equipment for reuse or disposal, following company policies.
- Coordinate the return of all IT equipment from the leaver.

Technical Experience:
Knowledge of ServiceNow Ticketing tool.
- Applications - Core, Business & Corporate Application Troubleshooting
- Strong computer, hardware, software, and analytical skills
- Testing hardware components individually and in tandem with external computer systems.
- Provide technical assistance and support for incoming queries and issues related desktop support, Video Con

📌 Experienced Professional, Help Desk (Noida)
🏢 Wsp
📍 Noida