Location: Mumbai
Employment Type: Full-Time
Salary: Up to ₹25,000 per month
Job Overview
Key Responsibilities
- Build and maintain strong relationships with customers.
- Conduct regular follow-ups with existing customers to improve engagement and retention.
- Understand customer needs and recommend relevant products or services.
- Resolve customer concerns and ensure timely issue resolution.
- Execute customer retention and reactivation initiatives.
- Maintain accurate customer records and update CRM systems regularly.
- Coordinate with internal teams to deliver a seamless customer experience.
- Prepare and maintain reports on customer interactions and performance metrics.
- Achieve assigned customer engagement, retention, and sales targets.
Required Skills:
- Excellent communication and interpersonal skills.
- Experience in sales and customer relationship management.
- Strong persuasion, negotiation, and relationship-building abilities.
- Effective problem-solving and follow-up skills.
- Basic to intermediate proficiency in Microsoft Excel and Google Sheets.
- Ability to work in a target-driven environment.
Eligibility Criteria
- Graduate in any discipline.
- 1-3 years of experience in Sales, Customer Service, Customer Success, Telecalling, Client Relationship Management, or Customer Retention.
- Experience in FinTech, E-commerce, Telecom, Digital Services, or related industries will be an advantage.
What We Offer
- Competitive salary of up to ₹25,000 per month.
- Career growth opportunities in sales and customer success functions.
- Supportive, cooperative, and performance-driven work environment.
- Opportunity to work with a fast-growing and innovative organization.