The Front Desk Executive is the first impression of Gleuhr. This role is responsible for delivering a premium patient experience by warmly welcoming every client, managing appointments, handling front desk operations, coordinating with internal teams, and ensuring smooth patient flow. The receptionist plays a key role in creating a luxury, organized, and professional clinic environment.

Key Responsibilities

Patient Experience
- Stand and welcome every patient with a smile.
- Offer water, tea, or coffee to every client.
- Address patients by their name and make them feel comfortable.
- Ensure mínimal waiting time and keep patients informed of any delays.
- Maintain a warm, premium, and qualified ambience at all times.

Front Desk Operations
- Handle walk-ins, calls, WhatsApp, and appointment scheduling.
- Confirm appointments and manage daily consultation flow.
- Coordinate with doctors, counsellors, and therapists for seamless patient movement.
- Maintain accurate patient registration and records in CRM.
- Ensure patient confidentiality.

Billing & Payments




- Generate invoices and receipts.
- Collect payments and maintain daily cash/card/UPI records.
- Reconcile collections with finance guidelines.
- Handle package balances and payment reminders.

Coordination
- Inform counsellors immediately upon patient arrival.
- Coordinate with therapists regarding treatment schedules.
- Escalate patient concerns promptly to the Branch Manager.
- Ensure no patient leaves unattended.

Clinic Standards
- Keep the reception and waiting area neat and presentable.
- Ensure refreshments, brochures, and clinic displays are well maintained.
- Monitor housekeeping standards throughout the day.
- Maintain adequate stock of front desk stationery and forms.

Communication
- Answer incoming calls professionally within three rings.
- Respond to WhatsApp and enquiry messages promptly.
- Follow the clinic communication SOP.
- Maintain polite, empathetic, and solution-oriented communication

📌 Receptionist (Ludhiana)
🏢 Gleuhr wellness
📍 Ludhiana