Hindi-Speaking E-commerce Customer Support Executive
Company: Blueisland Clothing Private Limited
Location: Madurai, Tamil Nadu
, Permanent
Work Mode: Work from Office
Salary: ₹15,000-₹20,000 per month
Number of Openings: 3
About the Position
Mandatory Language Requirements
- Confident spoken Hindi - Mandatory
- Ability to read and write professional English - Mandatory
- Tamil communication - Preferred
- Telugu, Kannada or Malayalam - Additional advantage
Key Responsibilities
- Respond professionally to customer questions and complaints
- Process and manage daily e-commerce orders
- Confirm orders, addresses and delivery availability with customers
- Track shipments and provide accurate delivery updates
- Follow up on delayed, undelivered and returned shipments
- Coordinate with courier partners for delivery reattempts and other shipment issues
- Handle address changes, cancellations, replacements and refund requests
- Update customer and order information accurately
- Maintain daily trackers, reports and follow-up records
- Take ownership of customer cases until they are resolved
- Deliver a professional and positive customer experience
Required Skills:
- Strong and confident spoken Hindi
- Comfortable handling inbound and outbound customer calls
- Basic computer knowledge
- Positive typing ability
- Attention to detail and data accuracy
- Patience and professionalism when handling difficult customers
- Ability to multitask and complete regular follow-ups
- Willingness to learn Shopify, courier portals and internal systems
- Willingness to work full-time from our Madurai office
Eligibility
- Any degree
- Freshers with excellent Hindi communication skills may apply
Preferred Experience
Previous experience in any of the following will be an advantage:
- Hindi customer support
- E-commerce operations
- Voice process or call centre
- Shopify or online order processing
- Courier or logistics coordination
- Returns, replacements and refund management
- Excel or