L1 Support Engineer ( Client Support On call )

Roles & Responsibilities
- Provide remote technical guidance and assistance for device installation, configuration, and troubleshooting.
- Support access control devices, including setup, connectivity, configuration, and basic diagnostics.
- Assist customers with Aadhaar authentication device installation, configuration, and troubleshooting.
- Identify and resolve basic hardware, software, connectivity, and configuration issues.
- Escalate complex technical issues to the appropriate senior technical team when required.
- Maintain proper records of customer issues, troubleshooting steps, and resolutions in the ticketing system.

Qualification
- Any Bachelor's Degree - Graduation must be completed.:
- Freshers are welcome to apply.

Preferred Skills




- Basic understanding of IT and computers.
- Basic knowledge of computer hardware and software.
- Basic understanding of Windows OS, networking, internet connectivity, and troubleshooting.
- Good communication and customer-handling skills.
- Ability to diagnose problems logically and provide step-by-step solutions.
- Willingness to work in a customer-facing technical support environment.

Position

L1 Support Engineer

Location

Sola, Ahmedabad

Job Types: Full-time, Permanent

Pay: ₹15,000.00 per month

Advantages:
- Health insurance
- Provident Fund

Shift:
- Day shift

Work Location: In person

📌 IT Support (Sola)
🏢 Mantra Softech (India
📍 Sola