Date live: 08/19/2026
Business Area: India COO Customer Care BUK
Area of Expertise: Banking Operations
Contract: Permanent
Reference Code: JR-(phone hidden)
Embark on a transformative journey as a Specialist Customer Care at Barclays where you'll play a pivotal role in shaping the future. In this role, you'll be responsible to take responsibility for client service and operational execution task. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience.
To be successful in securing this role, you should have following skillsets:
- Proven experience in business banking KYC/AML.
- Strong experience in international contact center.
- Excellent customer service experience.
- Positive influencing skills and excellent communication and interpersonal skills.
- Graduate in any discipline.
You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology,
as well as job-specific technical skills.
This role is based in Pune.
Purpose of the role
To provide exceptional customer service while resolving more complex customer needs/requests.
Accountabilities
- Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
- Development and
📌 Specialist Customer Care (Pune)
🏢 Barclays
📍 Pune