job descripition for custmore support role

Position Overview
We are seeking a dedicated and empathetic Customer Support Specialist to join our team. In this role, you will serve as the primary point of contact for our customers, resolving inquiries, troubleshooting issues, and ensuring a positive overall experience with our products and services.

Key Responsibilities
- Identify customer needs, research answers, and guide users through step-by-step solutions or troubleshooting steps.
- Maintain accurate records of customer interactions, inquiries, and resolution details within our CRM system.
- Escalate complex technical or operational issues to the appropriate internal teams while monitoring progress to completion.
- Gather customer feedback and collaborate with cross-functional teams to help improve product offerings and support processes.





Qualifications & Requirements
- High school diploma or equivalent (Bachelor's degree preferred).
- 1+ years of experience in customer service, helpdesk support, or a related client-facing role.
- Solid written and verbal communication skills with an active listening mindset.
- Proven problem-solving ability and strong attention to detail.
- Familiarity with CRM tools (e.g., Salesforce, Zendesk, Freshdesk) and standard office software.

Pay: From ₹25,000.00 per month

Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Coustomer Care Executive (Vizianagaram)
🏢 TRANZ INDIA
📍 Vizianagaram