About the Role

Key Responsibilities
- Validate alerts, identify genuine incidents and perform first-level troubleshooting.
- Analyse logs, metrics and dashboards to identify the impacted component.
- Troubleshoot basic issues related to CPU, memory, disk, services, connectivity, DNS, HTTP/HTTPS, APIs and load balancers.
- Monitor cloud infrastructure, preferably AWS, and perform basic health checks.
- Support production environments running on Docker/Kubernetes and coordinate with DevOps teams when required.
- Manage incidents, initiate bridge calls for critical issues and follow defined escalation matrices.
- Ensure timely escalation based on SLA and incident priority.
- Maintain shift logs, incident timelines and effective shift handovers.
- Identify recurring incidents, alert noise and opportunities for automation/process improvement.
- Required Skills
- 1-4 years of experience in NOC, Production Support, Infrastructure Support, Cloud Operations or L1 DevOps.




- Positive understanding of Linux and hands-on exposure to monitoring/observability tools.
- Ability to read logs and perform basic technical troubleshooting.
- Basic understanding of networking, DNS, HTTP/HTTPS, APIs and load balancers.
- Basic understanding of AWS/cloud infrastructure.
- Basic knowledge of Docker and Kubernetes.
- Understanding of incident management, escalation and SLA-based support.
- Familiarity with Jira, ServiceNow or similar ticketing platforms.
- Good communication and coordination skills.
- Comfortable working in a 24x7 rotational shift environment.

Good to Have
- AWS - EC2, VPC, IAM, S3, ELB, Auto Scaling, CloudWatch
- Grafana / Prometheus / Datadog / ELK / Kibana
- Jenkins / CI-CD
- Docker / Kubernetes
- Bash or basic scripting
- Ansible
- Production support experience in a high-availability environment
- Basic understanding of SRE, RCA, SLI/SLO

What We Are Looking For

📌 Noc Support Engineer (Delhi)
🏢 Lenskart
📍 Delhi