Back Office Executive

Company: Communal (D2C Skincare Brand)
Location: Pune, Maharashtra (On-site/Full-time)
Experience: 1-3 Years

About Communal

Communal is a fast-growing, community-first skincare brand focused on authenticity, inclusivity, and real conversations. We leverage data-backed education and relatable storytelling to build trust, drive engagement, and deliver exceptional customer experiences. As we continue to grow, we are looking for a customer-focused Back Office Executive to ensure smooth communication with our customers and provide excellent post-purchase support.

Role Overview

Your objective is straightforward:
Deliver outstanding customer support by resolving customer concerns efficiently, improving customer satisfaction, and maintaining a positive brand experience at every touchpoint.

Key Responsibilities

1. Customer Support
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries related to orders, deliveries, products, returns, refunds, and exchanges.
- Respond to customer concerns with empathy and provide timely resolutions.




- Maintain a positive customer experience throughout every interaction.

2. Customer Feedback & Follow-ups
- Conduct follow-up calls after order deliveries.
- Collect customer feedback regarding products, delivery experience, and overall satisfaction.
- Maintain customer feedback records and share insights with relevant teams.
- Encourage repeat purchases through positive customer engagement.

3. Order & Logistics Coordination
- Coordinate with courier and logistics partners regarding shipment updates.
- Assist customers with order tracking and delivery-related issues.
- Resolve delivery delays, damaged shipments, lost packages, and return requests.
- Coordinate with warehouse and operations teams to ensure smooth order fulfilment.

4. Back Office Operations
- Maintain accurate customer records and update CRM systems.
- Prepare daily reports on customer queries, complaints, and resolutions.
- En

📌 Back Office Executive (Pune)
🏢 Virangana Castle- Communal
📍 Pune