Responsibilities & Key Deliverables
- As the State Customer Care Manager for MH East within Mahindra & Mahindra Ltd, you will play a pivotal role in fostering a customer-centric culture by understanding both explicit and implicit customer requirements. You will be responsible for overseeing product management activities by conducting comprehensive market and competitor product analyses to inform product development and refine existing solutions, working closely with Quality and Product Development teams (PDRDS) to address and rectify product issues, thereby enhancing product confidence among the sales team.
Your responsibilities include building and maintaining strong relationships with channel partners and internal sales teams, acting as a crucial link between field operations and head office. You will design and implement robust systems and processes aimed at maximizing workshop and dealership profitability, while championing cutting-edge customer care initiatives to ensure first-time-right service delivery and minimizing production downtime.




Collaboration with cross-functional units like Quality and PDRDS will be essential to incorporate valuable product feedback into both current offerings and future releases. Additionally, you will manage state-level stakeholder relationships, ensuring smooth implementation and successful execution of new initiatives. As a leader, you will mentor and prepare your team to drive the organisation towards a sustainable and customer-focused future.
- Understand and translate customer requirements into actionable strategies to enhance the Mahindra brand presence.
- Conduct thorough product and competitor analysis to identify market needs and inform product improvements.
- Facilitate communication between sales teams, dealers, and head office to ensure alignment on customer care objectives.
- Develop and implement systems that drive dealership profitability and operational excellence.
- Lead customer care programs aimed at improving ser

📌 State Customer Care Manager (Nagpur)
🏢 Mahindra & Mahindra
📍 Nagpur