Job details • Job Title: Senior Associate – Control & Monitoring, Customer Excellence • Division: Customer Excellence • Years of Experience : 2-4 years • Education : Full time Engineering Graduate / Postgraduate/ in any stream from a Tier-1 College/ University in India. • Location : Goregaon- Mumbai, Full time (Work from Office) • Permanent Role • Report to: In-Charge – Customer Excellence Key responsibilities General Purpose • Product Portfolio Management – Analyze Data to drive insights to identify problem areas, suggest areas of improvement, develop solutions & tools in-house to connect to other apps to automate routine tasks, take ownership for driving overall product success rate. • Manage day-to-day relationships with internal & external partners/stakeholders. • Take lead in identifying system level gaps and bridge gaps by architecting & deploying technical solutions incorporating various techniques and platforms which can bring permanent solutions to recurring issues, reduce man hours, improving success rate. • Ensure standardization of processes,



documentation and creating product value proposition. • Periodic structured ecosystem connect for discussing the status of the feature with ecosystem players and understanding ground level challenges. Principal Accountabilities • Monitor the critical KPIs of the product and ensure there is positive growth in the KPIs. • Manage all product features specific internal . external reporting including regulatory reporting. • Ensure audit compliance for the feature for internal / external audits including the regulatory audits. • Identify need for, procure and manage outside knowledge on as needed basis • Obtaining necessary Regulatory and Board approvals • Assist in drafting of Operating Rules and Regulations for required changes. • Setting up SLA’s between internal stakeholders with respect to various aspects of the product. • Inter-departmental liasoning of Risk & Compliance, Central Operations, Channel and Business tea

📌 Senior Associate Control (India)
🏢 National Payments Corporation Of India (NPCI)
📍 India