Backend Operations Specialist Apply Today Job Description Duties/: Email, Live Chat, and Ticket Processing/: Utilise email queues, live chat interfaces, and ticketing portals to handle and resolve a large number of customer complaints, order requests, and account changes. Back/-Office Data Entry & Document Verification/: Verify digital documents, handle client transactions, enhance data, and uphold stringent data integrity in internal databases and CRM systems. Ticket Escalation & Cross/-Functional Coordination/: To guarantee prompt closure within predetermined SLAs, identify complicated technical or policy/-level issues, accurately route tickets to specialised back/-line teams, and keep an eye on pending items. Quality Standard & Policy Compliance/: Ensure that written communication guidelines, brand tone, customer privacy protocols, data security rules, and error/-free processing targets are strictly followed. Process Improvement & Knowledge Base Utilisation/: To increase workflow efficiency and customer satisfaction,



make use of internal knowledge bases and standard response templates while identifying recurrent system errors or knowledge gaps. Focus Skills/: Grammar and Written Communication Precision/: Outstanding written English abilities, flawless grammar, typing speed, and the capacity to write responses that are understandable, polished, and sympathetic. Back/-Office Data Processing & Computer Literacy/: Quick data entry, document validation, multi/-window software application navigation, and meticulous digital database management. CRM & Ticketing Tool Navigation/: Practical knowledge of ticketing software, live chat tools, and CRM platforms. Problem/-Solving & Multi/-Tasking/: Capacity to manage several live chat windows at once, swiftly assess client concerns, and implement suitable knowledge/-base solutions under pressure. Apply now to become an integral part of our growing team/ With Regards, HR /- Maria

📌 Backend Operations Specialist Apply Today (Chennai)
🏢 GS Infotech
📍 Chennai