Grow with Our Customer Experience Team Job Description/: Responsibilities/: Inbound and Outbound Telephone Engagement/: Respond to a large number of incoming customer service enquiries or make outgoing sales, verification, survey, and follow/-up calls in compliance with company policies and procedures. Resolution of Customer Questions and Troubleshooting/: Give exact information about goods, services, order statuses, and billing; troubleshoot common customer difficulties and strive for prompt first/-call resolution. CRM Data Entry & Interaction Logging/: Enter into the CRM software and customer database comprehensive, up/-to/-date summaries of all phone calls, customer complaints, escalations, and resolution actions. Escalation Management & Cross/-Departmental Coordination/: Determine which customer complaints are complicated or unsolved,



then escalate them to the relevant internal teams or supervisors while keeping ownership and follow/-up until the issue is resolved. Compliance & Call Quality Adherence/: Adhere strictly to call duration benchmarks, client privacy regulations, compliance guidelines, communication quality standards, and professional phone etiquette. Experience/: 0 to 3 yrs Education/: Any Basic Degree If Interested Please do Send your CV along with you Informations as below to Mail Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: Warm regards, HR/- Maria

📌 Grow with Our Customer Experience Team (Chennai)
🏢 GS Infotech
📍 Chennai