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Customer SuccessActively hiringPosted 4 weeks ago

Student Success Associate

Be the voice students hear back from — and the reason the product keeps getting less confusing.

Apply for this role

Experience 0–2 yrs

Location Remote (India)

Arrangement Remote

Employment Full-time

Department Customer Success

Responsibilities

Own helpdesk response quality and turnaround
Run onboarding conversations with new aspirants
Turn recurring questions into product and content fixes, not just replies
Maintain help documentation that actually answers things
Spot at-risk students early and reach out before they drift

Requirements

Excellent written English and a genuinely warm tone
Patience with people who are stressed and short on time
Organised enough to hold many open threads without dropping one
Comfort using data to spot patterns in what students ask

Preferred Skills

Nice to have, not required — apply even if none of these are true of you.

Having prepared for CAT or a similar exam yourself




Support tooling experience
Hindi and one other regional language

What success looks like

How we'll judge this role together — shared with you on day one, not at review time.

First-response time stays inside target
Repeat questions fall as fixes land upstream
Student satisfaction on resolved threads stays high

Growth path

1

First 90 days

Own the helpdesk queue and its response standards.

2

Year one

Own student success and the feedback loop into product.

3

Beyond

Grow into Head of Student Experience.

Skills you'll use

Support
Communication
Onboarding
Empathy
Documentation

Advantages

Remote-first

Work from anywhere in India, with hours you actually control.

Meaningful ownership

Early team members share in what they help build.

Learning budget

Books, courses and conferences that make you better at the craft.

Full AthenaPrep access

Every plan unlocked, for you and your immediate family.

📌 Student Success Associate (Itanagar)
🏢 AthenaPrep
📍 Itanagar