Voice Process Executive Attractive Incentives Job Description Experience/: 0 to 3 yrs Salary/: Based on Company Norms Education/: Any Basic Degree Location/: In And Around Chennai Your Duties/: Inbound and Outbound Call Handling/: Respond professionally, politely, and promptly to incoming customer calls and targeted outbound follow/-up calls. First Call Resolution /(FCR/)/: To increase customer satisfaction, diagnose customer problems, respond to questions about accounts, goods, or bills, and address concerns during the first call. Customer Empathy & De/-escalation/: Use effective de/-escalation strategies to win back customers' trust, handle difficult customer complaints with empathy, and remain composed under duress. CRM Management & Call Documentation/: During and right after calls, precisely record call summaries, customer comments, resolution procedures,



and follow/-up activities in CRM platforms /(Salesforce, Zendesk, Avaya/). Compliance with Process and Quality/: Respect call center scripts, SOPs, compliance requirements, and quality standards under the QA team's supervision. Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: We invite you to apply and explore this exciting chance/ Warm Regards, HR /- Maria

📌 Voice Process Executive Attractive Incentives (Chennai)
🏢 GS Infotech
📍 Chennai