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Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workspace Experience Enabler (Community Executive/Front Office Supervisor) Work Dynamics (Integrated Facilities Management)

OVERALL ROLE This position is responsible for creating "Delight" by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.

Ideal Experience

- Bachelor's degree/ Degree in Hotel Management, business, or other related fields.
- Experience of 1 - 3 years in hospitality - hotel & aviation Industry / Coworking spaces.
- Able to adapt to a rapid-paced working environment and versatile in meeting client changing needs and requirements.
- Proficient in MS Office suite.
- Excellent communication (verbal and written).

MAJOR RESPONSIBILITIES

- Establish direct relationships with the employees working from the office.
- Be the Single Point of Contact for employees working from the office for issues resolution & workspace change within the premises.




- Respond and close all service tickets and feedbacks within defined SLA.
- Share observations regarding any misalignment to defined guidelines for using office amenities (including data from housekeeping and engineering teams).
- Have periodic connects with all point of contact of different businesses to understand their perspective of service.
- Plan and execute employee engagement events in line with client expectations.
- Consolidate feedback to management team regularly for ongoing improvement implementation.
- Report any concerns or patterns in employee feedback periodically to the assistant workspace experience manager.
- Actively encourage an environment that supports teamwork, cooperation, performance excellence, and personal success.
- Drive client-specific initiatives such as technology roll-outs, benchmarking, best practices, etc.
- Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve valuable financial management.

Location: On-site - Mumbai, MH

Scheduled Weekly Hours: 48

If this resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI)



to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation.

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Locations On-site

📌 Workplace Experience - Enabler (India)
🏢 JLL
📍 India