- Make outbound calls to patients using mobile phones.
- Handle inbound patient calls and understand their requirements.
- Explain available consultations, treatments, and center services to patients.
- Generate and schedule patient appointments at the appropriate Nexus center.
- Follow up with patients who have shown interest but have not yet booked an appointment.
- Follow up with patients regarding scheduled appointments and encourage them to visit the center.
- Contact previous patients for follow-ups and future consultation requirements.
- Maintain daily records of calls, appointments generated, follow-ups, and patient responses.
- Coordinate with the respective center/front-office team regarding confirmed appointments.
- Ensure maximum conversion of enquiries into appointments and patient visits.
- Maintain professional and polite communication with patients at all times.
- Achieve assigned daily/weekly/monthly calling and appointment targets.
- Escalate key patient queries or concerns to the concerned team.