We are seeking an experienced Manager – Video KYC (VKYC) to lead and oversee Commercial Cards onboarding operations while ensuring compliance with RBI Video KYC guidelines, AML/KYC regulations, Customer Due Diligence (CDD) requirements, and global banking standards. The role requires strong leadership, people management, operational excellence, risk management, customer service, and stakeholder management capabilities.

Key Responsibilities

- Lead and manage the end-to-end VKYC onboarding process for Commercial Cards customers.
- Ensure compliance with RBI VKYC regulations, AML/KYC requirements, CDD standards, and internal policies.
- Manage a team of VKYC Analysts, providing coaching, mentorship, and performance management.
- Drive productivity, quality, turnaround time (TAT), and customer satisfaction goals.
- Monitor operational metrics and implement process improvement initiatives.
- Conduct quality reviews and support governance, audit, and regulatory requirements.
- Review escalations related to fraud, suspicious activity, compliance breaches, and operational risks.
- Partner with Compliance, Risk, Operations, Controls, and Business stakeholders to ensure strong governance.
- Support Manager Control Assessments (MCA), internal audits, and regulatory examinations.
- Prepare management reports, dashboards, and performance updates for leadership.

Required Skills & Experience

- 10+ years of experience in VKYC, KYC, AML, Commercial Cards, Banking Operations, or Financial Services.
- 6+ years of people management or supervisory experience.
- Strong knowledge of RBI VKYC guidelines, AML regulations, KYC, CDD,



and risk management practices.
- Excellent customer-facing, communication, and stakeholder management skills.
- Strong analytical, investigation, problem-solving, and decision-making capabilities.
- Experience managing operational performance and service delivery metrics.
- Proficiency in MS Office applications and reporting tools.

Qualifications

- Bachelor's Degree
- Master's Degree, MBA, or professional certifications in AML/KYC/Compliance are preferred.

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Job Family Group:

Operations - Transaction Services------------------------------------------------------

Job Family:

Cash Management------------------------------------------------------

Time Type:

Full time------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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📌 Video KYC Lead - Card Application Processing (India)
🏢 Citi
📍 India