We are seeking a detail-oriented Video KYC (VKYC) Analyst to support Commercial Cards onboarding while ensuring compliance with RBI Video KYC guidelines, AML/KYC requirements, and global banking standards.

Key Responsibilities

- Conduct VKYC in adherence to RBI regulations and internal compliance policies.
- Handle inbound customer interactions during VKYC sessions and address customer queries.
- Hands-on experience in Commercial Cards onboarding, account maintenance, customer verification, and related banking operations preferred.
- Deliver excellent customer service while maintaining regulatory compliance.
- Verify customer identity and documents through live video interactions.
- Perform Customer Due Diligence (CDD) and risk assessments.
- Maintain audit-ready records and support Manager Control Assessment (MCA) requirements.
- Identify and escalate fraud indicators and compliance concerns.
- Achieve quality, productivity, turnaround time (TAT), and customer satisfaction targets.
- Collaborate with stakeholders to ensure seamless onboarding.

Required Skills & Experience

- 3-6 years of experience in VKYC, KYC, Commercial Cards, Banking Operations, or Financial Services.
- Knowledge of RBI and global VKYC/KYC guidelines, AML, KYC, and CDD requirements.
- Excellent verbal and written communication skills.
- Strong investigation, analytical, and problem-solving abilities.
- Attention to detail and sound decision-making skills.
- Ability to work in a fast-paced, target-driven setting.

Qualifications





- Bachelor's Degree (mandatory).
- Relevant KYC/AML certifications are an added advantage.

Work Schedule

- Flexible to work across rotational shifts based on business requirements.

Key Competencies

- Customer Focus
- Risk & Compliance Awareness
- Analytical Thinking
- Fraud Detection & Investigation
- Attention to Detail
- Team Collaboration

------------------------------------------------------

Job Family Group:

Operations - Transaction Services------------------------------------------------------

Job Family:

Cash Management------------------------------------------------------

Time Type:

Full time------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

📌 Video KYC Analyst - Card Application Processing (India)
🏢 Citi
📍 India