Key Responsibilities

- Handle inbound and outbound calls with patients, insurance companies, or healthcare providers.
- Assist with insurance verification, eligibility checks, prior authorization, and claims follow-ups.
- Explain medical bills and resolve queries related to EOBs, co-pays, deductibles, and account balances.
- Accurately document call details and update patient or insurance records in the system.
- Escalate unresolved or complex cases to the appropriate team.
- Maintain HIPAA compliance and confidentiality in all communications.
- Meet individual and team performance metrics like call handling time, accuracy, and customer satisfaction.
- Participate in training sessions to stay updated on healthcare processes, regulations, and tools.

Qualifications

- Graduate in any discipline (preferred: Life Sciences,



B.Pharm, Nursing, or related).
- 0–2 years of experience in US healthcare process (AR calling, insurance verification, medical billing).
- Freshers with excellent communication skills and a willingness to work in night shifts are welcome.

Skills and Competencies

- Excellent spoken English and neutral accent.
- Knowledge of US healthcare terminology (ICD, CPT, EOB, HMO/PPO) is a plus.
- Basic understanding of revenue cycle management (RCM).
- Solid listening, problem-solving, and multitasking skills.
- Familiarity with CRM tools, MS Office, and call center software.

📌 US Healthcare, voice process (Bengaluru)
🏢 Creative Hands HR
📍 Bengaluru