Roles &

Responsibilities of a Two Wheeler Sales Executive ??️ This is the main customer-facing role in any Honda, Bajaj, TVS, Hero, Royal Enfield, Ola, Ather dealership.

- Lead Generation &
- Customer Handling - Walk-in Management: Welcome customers, identify needs - mileage, power, EV, family, style - Proactive Calling: Follow up on website leads, referrals, old customers, exchange inquiries - Field Activities: College/office/society visits, roadshows, exchange melas, canopies to generate leads - CRM Entry: Log every walk-in, call, test ride in dealer CRM/DMS same day 2.

Product

Selling &

- Conversion - Product Presentation: Explain features, mileage, engine, warranty, color options of all models - Test Ride: Coordinate test rides and convert interest into booking - Comparison Selling: Position your brand vs competitors with perks, offers, service - Objection Handling: Handle queries on price, EMI, waiting period, mileage 3. Finance, Insurance &
- Documentation - Loan Assistance: Explain down payment, EMI options. Coordinate with in-house finance for quick approval - Insurance &
- Add-ons: Sell insurance, extended warranty, RSA, accessories, helmet - Booking &
- Billing: Take booking amount, prepare forms, follow up for full payment and delivery 4. Delivery &
- Customer Experience - PDI Check: Ensure bike is clean, accessories fitted, fuel done before delivery - Vehicle Delivery:



Do a proper delivery with feature explanation + documents handover - Post-Sales Follow-up: Call at 7 days, 30 days. Invite for first service to retain customer at ASC - Customer Feedback: Maintain CSI scores and Google reviews 5. Targets &
- Reporting - Sales Targets: Achieve monthly unit targets given by TL/Manager - Secondary Targets: Finance penetration %, Insurance %, Accessories per unit, Exchange - Daily Reporting: Walk-ins, test rides, bookings, deliveries, lost cases with reason - Stock &
- Offer Knowledge: Stay updated on variants, colors, waiting, schemes, new launches 6. Showroom &
- Brand Compliance - Showroom Upkeep: Keep display bikes clean, proper signage, pricing - Brand Standards: Follow greeting, uniform, pitch as per company guidelines - Competitor Tracking: Know rival offers and share inputs with manager Key Skills Needed - Communication: Local language is must. In Chennai - Tamil + Hindi/English - Product + Technical Knowledge: Engine, features, EV vs petrol differences - Negotiation &
- Closing Skills - Basic Finance Knowledge: EMI calculation - CRM &
- MS Office: For reports and lead tracking Key KPIs 1. No. of Units Sold - Primary target 2. Test Ride to Booking Conversion % 3. Finance &
- Insurance Penetration 4.

Customer Satisfaction

Score 5. Lead to Sale Conversion

📌 Two-Wheeler Sales Executive (Kanchipuram)
🏢 Susee Scooter Centre
📍 Kanchipuram