Dear Candidate,

Greetings from Saffron Leaf Collective!

We are pleased to announce exciting career opportunities within our growing hospitality ecosystem based in Dehradun. With over 12 years of excellence, we specialize in delivering premium experiences across luxury stays, weddings, fine dining, and boutique hospitality.

Our Portfolio Includes

- Hotel Saffron Leaf – 37-key premium city hotel (GMS Road)
- The Qila – Fine Dine & Cocktail Bar
- 19th Century – Glass Floor Dining Experience (Mussoorie)
- W567 – Boutique Stay, Rajpur Road
- Qupid Lawn – Premium outdoor celebration venue
- XOXO Patisserie – Artisanal bakery & desserts

Position: Training Manager – Human Resources

Department: Human Resources

Industry: Hospitality / Hotel Operations

Reports To: HR Manager / General Manager

Key Duties & Responsibilities

- Training & Development
- Plan, organize, and conduct training programs for employees across all hotel departments.
- Identify training needs based on departmental requirements, performance gaps, guest feedback, and operational standards.
- Develop and implement annual and monthly training calendars.
- Conduct induction and orientation programs for new employees.
- Ensure employees receive proper training on hotel policies, SOPs, service standards, and workplace procedures.
- Departmental Training
- Coordinate with HODs to identify department-specific training requirements.
- Conduct or facilitate training related to guest service, communication, grooming, hospitality standards, and operational procedures.
- Arrange cross-training programs to enhance employee versatility and operational knowledge.
- Ensure departmental training is completed within the scheduled timelines.
- Employee Development
- Identify employees with potential for career growth and recommend suitable development programs.
- Support succession planning and prepare employees for higher responsibilities.
- Develop individual training and development plans wherever required.




- Monitor employee progress after training and provide constructive feedback.
- Training Documentation & Records
- Maintain accurate records of all training sessions, attendance, assessments, and feedback.
- Prepare monthly and quarterly training reports for management review.
- Maintain individual employee training records and departmental training files.
- Monitor training hours and ensure compliance with organizational requirements.
- Training Effectiveness
- Conduct post-training evaluations, assessments, quizzes, and feedback sessions.
- Measure the effectiveness of training through employee performance and operational improvements.
- Identify gaps in training effectiveness and implement corrective measures.
- Follow up with employees and HODs to ensure proper application of learned skills.
- Compliance & Standards
- Ensure employees are trained on hotel policies, workplace safety, hygiene, fire safety, emergency procedures, and statutory requirements.
- Coordinate mandatory training programs as required by the organization and applicable regulations.
- Promote a culture of compliance, professionalism, discipline, and continuous learning.
- Employee Engagement
- Organize employee engagement and learning activities to promote teamwork and positive workplace culture.
- Conduct awareness sessions on communication, workplace etiquette, customer service, and professional conduct.
- Encourage employees to participate actively in learning and development initiatives.
- Coordination with Management
- Work closely with HR and departmental heads to align training initiatives with business and operational objectives.




- Provide regular updates to management regarding training progress, employee development, and identified skill gaps.
- Recommend improvements in training processes, resources, and learning methodologies.
- Training Materials & Content
- Prepare training modules, presentations, handouts, SOP-based learning materials, and assessment forms.
- Keep training content updated according to hotel standards, guest expectations, and operational requirements.
- Introduce practical, interactive, and department-specific learning methods.
- Continuous Improvement
- Stay updated with current hospitality training practices and service standards.
- Introduce current learning initiatives to improve employee performance and guest satisfaction.
- Support a continuous learning culture throughout the organization.
- Contribute to improving overall service quality through effective employee training and development.

Key Performance Areas (KPIs)

- Training completion percentage.
- Employee training hours.
- Training attendance and participation.
- Training effectiveness and assessment scores.
- Improvement in employee performance.
- Reduction in recurring service and operational gaps.
- Employee development and internal promotions.
- Employee and guest satisfaction improvements.

Core Competencies

- Strong communication and presentation skills.
- Leadership and people-management skills.
- Knowledge of hospitality operations and service standards.
- Training needs analysis and instructional skills.
- Coaching and mentoring abilities.
- Planning, organization, and documentation skills.
- Problem-solving and interpersonal skills.
- Professional grooming and positive attitude.

Location: Dehradun (GMS Road & Rajpur Road)

Preference: Immediate Joiners

How to Apply

Email your resume to:-

[email protected] or (phone hidden) (only what'sapp your resume)

Warm Regards,

Human Resources

Pay: Up to ₹25,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Training Manager (Hospitality Field) in Human Resources (Dehradun)
🏢 Saffron Leaf Collective
📍 Dehradun