Responsibilities

- Design and develop comprehensive training programs for collection agents.
- Conduct training sessions on collection strategies, legal requirements, and communication techniques.
- Monitor and evaluate the effectiveness of training programs and make necessary adjustments.
- Provide ongoing support and coaching to collection agents.
- Ensure compliance with industry standards and regulations.
- Develop training materials, manuals, and documentation.
- Collaborate with management to identify training needs and objectives.

Qualifications

- Proven experience as a trainer, particularly in US Collections domain.
- Graduates and undergraduates are eligible to apply
- In-depth knowledge of collection processes and legal requirements.
- Excellent communication and presentation skills.
- Solid organizational and time management skills.
- Ability to adapt training methods to various learning styles.
- Certification in Training and Development is a plus.

📌 Trainers -US Collections (Noida)
🏢 Creative Hands HR
📍 Noida