Job Location

Bengaluru (WFO)

Work Timings

4:30 PM/6.30 PM - 1:30 AM/3:30 AM IST

Qualification

Graduate / Post-Graduate

Experience

Fresher

Vacancies

20

Job Highlights:

We are looking for enthusiastic, customer-focused trainee with excellent English communication skills to support our global clients in the USA. The role offers exposure to international business processes and provides hands-on experience across multiple services offered by Brickwork India under “Business Enablers and Business Operations” functions. The ideal candidate should possess a strong learning attitude, excellent interpersonal skills, and a passion for delivering exceptional customer service.

This is a 3-month paid training designed to provide hands-on experience in delivering Business Support and Business Operations Services to global clients. High-performing interns who consistently demonstrate professionalism, strong communication, customer-centricity, and operational excellence will be considered for full-time employment (on-roll) for a position of Jr. Business Support Executive (BSE) with Brickwork India, subject to:

- Successful completion of the 3-month training.
- Achieving a Green Flag status in all mandatory assessments and evaluations.
- Meeting the expected performance, quality, productivity, attendance, and behavioural standards throughout the internship.

:

- Support global clients with day-to-day Business support activities with timely, accurate and high-quality delivery while adhering to defined Service Level Agreements (SLAs).
- Communicate professionally with clients through email, chat, virtual meetings,



and collaboration platforms.
- Maintain high standards of customer service, responsiveness and professionalism in every interaction.
- Coordinate with internal teams to ensure timely completion of client requests and adherence to SLAs. Prepare reports, maintain business documentation, update trackers, and ensure data accuracy.
- Learn and utilize productivity tools, AI applications, CRM platforms, Microsoft Office, and collaboration software to improve operational efficiency.
- Demonstrate a customer-first approach by understanding client requirements and providing proactive support. Follow client processes, compliance guidelines, data security policies and quality standards.
- Continuously contribute towards improving Customer Satisfaction (CSAT), operational efficiency and service excellence.

Competencies / Skills:

- Excellent verbal and written English communication skills.
- Strong customer service orientation with a positive and professional attitude.
- High learning agility with the ability to quickly understand new business processes and technologies.
- Good analytical, problem-solving, and organizational skills.
- Willingness to work in the USA shift from the Bengaluru office.
- Valuable knowledge of Microsoft Office (Excel, Word, PowerPoint) and digital collaboration tools.
- Basic understanding of AI productivity tools such as Microsoft Copilot, ChatGPT or equivalent tool will be an added advantage.
- High attention to detail and commitment to delivering quality work
- Ability to work effectively in a fast-paced, team-oriented global environment.

📌 Trainee (Non-IT) (Bengaluru)
🏢 Brickwork India
📍 Bengaluru