Role description

Who are we looking for? A (General Insurance - GI) team member for a back-office operation. The team member we are seeking is a passionate contributor, who will strengthen the existing partnership with a Global Insurer. The role will operate within the service remit of Australia cutting through various life cycle of a commercial GI policy

Experience: Minimum 02-03 years as a Sr Team member and/or SME and/or QA providing GI back office services to customers.

Job Profile

- P&C; Insurance Process and Insurance product management service experience
- Provides insurance back-office services to North America regions
- Understands the life cycle of a GI policy clearly between UW and Claims phases
- Timely management and resolution of chasers/escalations from Onshore
- Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team to ensure delivery predictability.
- Owns and executes transaction processing to meet quality standards.
- Customer Interaction: participates in customer engagement sessions as an SME
- Owns and resolves escalations at the process level to ensure high customer satisfaction.
- Ensures that Compliance standards are met, regarding Data Protection
- Adhere to Client specific policies and compliance regulations
- Focus on customer service and aim for zero complaints




- INS Certifications or equivalent P&C; insurance certifications preferred
- Exposure to international programs will have an advantage

Skills: Excellent interpersonal and comprehension skills, Excellent communication skills in form of oral and email writing Domain: Deep understanding of the P&C; Industry, aspiration to develop and establish a career in the P&C; industry

Technical Skills: Excellent in MS Office suite

Location: Bangalore, Operating out of Mphasis’s offices in Mahadevapura.

Education: Graduate and above

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.

Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building robust relationships with marquee clients.

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