Service Deliverables

- Provide onsite and desk side support services to end users
- Troubleshoot PC related problems at the direction of client level 2 or SPOC
- Complete incidents and requests within SLA in pressurized environment
- Build, configuring and troubleshoot Install Gold image on Customer PC and laptop applications and hardware components
- Ensure tickets are updated on a daily basis
- Support meeting room setting and video conferencing
- Support printers, scanners and other peripherals
- Support mobile devices, such as iPads, iPhones and Android devices
- End-User Data back-up and restoration when required in the course of a service incident
- Smart hands support for data center equipment as per required SLA (in specified locations)
- As directed by client Tech support will assist in troubleshooting the data center devices
- Replace defective components cards in data center equipments as advised by client Tech Support e g,



Remove a module and replace it, reconnecting patch cables
- Daily tape change in support of local Backup Routine in required sites
- Import /Export tapes to the tape libraries as advised by client tech support

Special Instructions

- Individual must have good customer facing skills and be well presented
- Demonstrates independent and pro-active thinking
- Builds effective relationships both within the team and across the business and Professional Services
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
- Must be able to work alone and unsupervised, taking the initiative when necessary
- Must be organized and prioritize work appropriately

📌 TEST DEMO-Deskside Support Engineer (Delhi)
🏢 Iron Systems
📍 Delhi