Key Responsibilities

- Handle incoming and outgoing calls related to patient enquiries.

- Respond to enquiries regarding appointments, consultations, procedures and hospital services.

- Follow up with prospective and existing patients.

- Coordinate appointment scheduling and confirmations.

- Maintain patient enquiry and follow-up records.

- Make reminder/follow-up calls to patients.

- Coordinate with the front desk and other hospital teams.

- Communicate information about hospital services clearly and professionally.

- Support patient engagement and lead follow-up activities.

Desired Skills

- Desired Skills

- Excellent verbal communication.

- Pleasant, confident and empathetic telephone manner.

- Valuable listening and convincing skills.

- Patient and polite approach while dealing with callers.

- Basic MS Office/computer skills.

- Ability to maintain call records and follow up systematically.

- Healthcare/eye-care experience will be an advantage.

📌 Tellecaller Executive (Ranchi)
🏢 Matri Eye Prerna Multi Spciality Eye Hospital
📍 Ranchi