Responsibilities:

1. Answering and Directing Calls:

- Professionally answer incoming calls and provide a warm, courteous greeting.

- Direct calls to the appropriate person or department promptly and accurately.

2.

Message

Taking:

- Record and relay messages accurately, including contact details, nature of the call, and urgency level.

3.

Maintaining Phone

Directory:

- Regularly update and maintain the company's phone directory to ensure accurate information.

4.

Providing

Information:

- Offer general information about the company and its services to callers.

5.

Handling

Inquiries:

- Address inquiries and provide appropriate assistance or direct inquiries to the relevant department.

6.

Maintaining Call

Logs:

- Keep detailed records of incoming and outgoing calls for reporting and auditing purposes.

7.

Following Communication

Protocols:

- Adhere to established communication protocols and procedures.

8.

Handling

Emergencies:

- Respond to emergency calls promptly and follow established protocols for crisis situations.

📌 Telephonic Operator (Coimbatore)
🏢 Kirtilal Kalidas Jewellers
📍 Coimbatore