Position Title: Telephone Operator

Responsibilities

- Answering and Directing Calls:

Professionally answer incoming calls and provide a warm, courteous greeting.

Direct calls to the appropriate person or department promptly and accurately.

2.

Message

Taking

Record and relay messages accurately, including contact details, nature of the call, and urgency level.

3.

Maintaining Phone

Directory

Regularly update and maintain the company's phone directory to ensure accurate information.

4.

Providing

Information

Offer general information about the company and its services to callers.

5.

Handling

Inquiries

Address inquiries and provide appropriate assistance or direct inquiries to the relevant department.

6.

Maintaining Call

Logs

Keep detailed records of incoming and outgoing calls for reporting and auditing purposes.

7.

Following Communication

Protocols

Adhere to established communication protocols and procedures.

8.

Handling

Emergencies

Respond to emergency calls promptly and follow established protocols for crisis situations.

Requirements

Graduate

1.

Experience : 3+years

2.

Salary : 25000-35000

3.

Branch Location: Corporate Mills

- Work timings:9:30 AM-6:30 AM

Perks

Industrial standards

📌 Telephone Operator (Coimbatore)
🏢 Ontrack HR services
📍 Coimbatore